I intended to book a transfer with a baby seat as specified in the car description, but that turned out to be unfeasible. The support team suggested I cancel my order without informing me that I would not receive a full refund due to a fee from the payment provider. The customer service was appalling. I booked this vehicle specifically for the baby seat, so it was not a change of mind on my part. The description was clearly wrong, which is why I booked the ride in the first place. The company's tendency to make excuses instead of offering a full refund reflects poorly on its reliability and customer service.
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