Name: en.intui.travel
Telephone: +442037780157
Rating: 3.5

Frederic Anderson Guest

Frustrating Experience with Misleading Car Details

I aimed to set up a transfer with a baby seat as noted in the car description, but that proved impossible. The support team suggested I cancel the order without clarifying that I wouldn't receive a full refund because of a fee from the payment provider. The customer service was utterly disappointing. I specifically chose this vehicle for the baby seat, and I had not changed my mind; the description was clearly inaccurate, which is why I booked initially. The company's focus on excuses rather than full compensation speaks volumes about its reliability and customer service approach.

Date of experience: Dec 17, 2025

Jon Brooks Guest

2 months ago

Incomplete Refund Despite Incorrect Car Description

I intended to book a transfer with a baby seat as specified in the car description, but that turned out to be unfeasible. The support team suggested I cancel my order without informing me that I would not receive a full refund due to a fee from the payment provider. The customer service was appalling. I booked this vehicle specifically for the baby seat, so it was not a change of mind on my part. The description was clearly wrong, which is why I booked the ride in the first place. The company's tendency to make excuses instead of offering a full refund reflects poorly on its reliability and customer service.

Date of experience: Dec 08, 2025

Eardwulf Cooper Guest

3 months ago

Flight Cancellation Issues

My flight was cancelled. I requested to use the voucher for my return to the airport, but I have not received any response from the company, and my account shows the transfer as completed, which is inaccurate.

Date of experience: Nov 28, 2025

FB54 Guest

4 months ago

Congratulations on a Successful Transfer

Dear partner, we extend our congratulations on your successful transfer service.

Date of experience: Nov 03, 2025

Joanne Morgan Guest

4 months ago

Timely Arrival with a Professional Driver

A very pleasant experience; the service was punctual, and the driver was professional.

Date of experience: Nov 02, 2025

Ember Howard Guest

4 months ago

Quality of Service Concerns

The car provided was significantly worse than described. The model was older and of a simpler brand. I received a car with non-functioning air conditioning multiple times, and there was an instance where no car arrived for my booking.