I have never given a bad review, but this time just can't remain silent. This is the worst experience I've ever had with any travel agent/company and hope that nobody will ever have such start of a holiday.We booked a shuttle transfer from Dalaman Airport to Marmaris. The plane was on time and we called the company as was requested on the instructions. In about 15 minutes the driver approached us and said we need to wait for 10 minutes, which was fine. The driver disappeared and after waiting for another 40 minutes we called the company again. We were told that we have to wait for another hour and a half for another plane to land so that they can pick up a few more people. After calling a few times trying to explain that we are already waiting for over an hour with a child in the hot car without aircon , we were just told by the operator Ljudmila that we have to wait for as long as we are told, as it is not a private but shuttle transfer. Ljudmila was extremely unprofessional and dropped the phone a few times in the middle of our numerous conversations. Then they wouldn’t pick up the phone. When we eventually got through and asked to speak to the manager, we were put through to another girl who was clearly not Manager and barely spoke English. She said she would call us back, which never happened. So, we had to unload our luggage and get a taxi. I have raised a case with PayPal as the transfer was partially paid for. If there was an option, I would give this company -10 stars.
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