I aimed to set up a transfer with a baby seat as noted in the car description, but that proved impossible. The support team suggested I cancel the order without clarifying that I wouldn't receive a full refund because of a fee from the payment provider. The customer service was utterly disappointing. I specifically chose this vehicle for the baby seat, and I had not changed my mind; the description was clearly inaccurate, which is why I booked initially. The company's focus on excuses rather than full compensation speaks volumes about its reliability and customer service approach.
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