The service fails to clarify its policies during enrollment. While they communicate politely about potential rate increases, they neglect to inform clients about the 20-day deadline for starting plans. Despite my clear indication that I would begin after February 2026, they did not mention this crucial policy. Additionally, the 15-day pause policy was only communicated after enrollment. I had a positive experience with a representative in 2023, but the current team has mishandled everything. The company seems more focused on its interests rather than accommodating clients' circumstances, imposing a daily fee for pauses beyond 15 days. It’s time for the team to take notice before it gets worse.
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