The company fails to clearly explain their policies at the time of enrollment. While they are polite during the process, they mention that the rate might increase, prompting me to enroll immediately. However, they did not inform me about the 20-day time limit for starting the plan, despite my indication that I would be joining after February 2026 upon returning from abroad. They were aware of my timeline during enrollment but chose not to mention this crucial policy. Additionally, the 15-day pause policy was only communicated after I started the plan, which left me feeling trapped. I had a positive experience with the representative when I joined in 2023, but the team in 2025-26 has mishandled everything. The company seems to prioritize its own interests over the client's needs, insisting on a daily fee for any pause beyond 15 days. It's time for the team to reassess their approach before it's too late. One representative is polite but not genuinely helpful.
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