MONTHS later, case is still open. Issue unresolved. I find myself in a holding pattern where they email to say if we don’t hear from you, we will close the case… I reply, always, saying still unresolved issues and they I am STILL waiting for the compensation team to respond after this was promised when the issue was first reported in summer. Massive lag time issues in recording really cannot be justified, particularly given the cost of the kit and subscription. I am convinced there are some ‘behind the scenes’ changes having gone on here - never used to be an issue and haven’t changed kit / sensitivity (although now turned up to max, is still ineffective), WiFi unchanged, hub positioning / setup unchanged…. Quality of product and service delivery, shockingly bad.Absolutely awful customer service. Can’t wait to leave them when I have the funds to replace their kit!
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