It’s been almost a year of back-and-forth with Arlo support.From day one it was clear they’re either completely incompetent or deliberately exhausting their customers.Tickets get closed with no resolution, new ones are opened, and the same nonsense repeats: “send logs,” “reinstall,” “update Alexa.”The real issue is obvious Arlo simply doesn’t integrate with Alexa in the EU, and the bug is on their side.Yet they keep pretending it’s the user’s fault.I asked for a refund months ago. Instead, they offered a “compensation” account credits worth about a cup of coffee and a croissant to use toward the next subscription. Ha-ha.Then, a few days ago, they even tried to charge my card again for another year. Luckily, the payment failed and ive blocked it.So no fix, no refund, no honesty just endless emails and wasted time.Arlo’s “support” is a slow torture designed to make you give up.Doesn’t deserve your trust. One star is only for design.
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