We bought three camera systems to protect three (work) properties after several break-ins. Arlo sent what is clearly outdated gear. Have had the systems now for over a year and they have never worked properly. Batteries last less than one day so cameras must be taken down and recharged only to fail at the time when needed most. Customer service is a joke. They open a case then send daily emails saying I must update my case info or the case will be closed in four days. Then, despite me updating the cases daily they just ignore the case for four days and let it close. Call them and you get someone overseas who doesn’t speak enough English to help. I’ve opened so many cases that now I’ve just given up on getting it fixed and started warning other people instead. So now we are stuck with 12 useless cameras, a very expensive subscription, no help from Arlo at all and our properties are not protected.
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