Bought the arlo doorbell. Tried to upgrade to the plan with continuous video recording to be told they don't offer that on the doorbells as its not a camera.. except its a video camera which records and stores the videos and it is wired to the house. Nowhere on the Website does it state this and I purchased the doorbell for that specific purpose. In fact on the doorbell purchase page it has a link to the secure plans available and it shows the cvr information on there. Extremely misleading and false advertising. Spoke to arlo they refused a refund as it is out of the box and used but then there is no way to purchase a plan without setting up the camera first! Awful customer service, takes forever to get through on the phone. Live chat doesn't work. Also the doorbell has a 5 second delay on detection and answering the doorbell via the phone and taking through the phone which is very frustrating, would have put up with that if could have purchased the continuous recording option but now I'm just going to sell on and go to another company.
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