I accidentally booked the wrong date and noticed it as soon as I clicked “book.” I immediately contacted customer service, and they told me I would have to pay $900 per person to change the date or $110 to cancel. It wasn’t like it was 3 hours later or even 24 hours later—it was exactly 2 minutes after I realized I booked the wrong date.It was shocking to hear that I still had to pay $110 to cancel, even though the mistake happened within just 2 minutes. It didn’t feel thoughtful or customer-friendly at all. I ended up booking through a different site, and I will never purchase from BudgetAir again. Thank you for showing how unfair your service can be in this kind of situation.I believe that for customers in situations like this, showing some basic consideration should be the minimum standard. The lack of flexibility was extremely disappointing.Good luck with your business—you will need it if this is how you treat your customers.
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