bought a ticket for a friend to fly from the Philippines to San Francisco through BudgetAir. I paid extra ($58) for Travel Protectors Plus insurance, thinking it would give me help if anything went wrong.Here’s the problem: • The first flight only includes one checked bag, while the next two connecting flights have two bags included. Why would the same itinerary have different baggage allowances? That makes no sense. • I’ve tried reaching BudgetAir, but there’s no phone number that connects me to a human. Everything is AI chatbots or online forms that go nowhere. • I also can’t reach anyone at the insurance company (Travel Protectors Plus). There’s no real contact info, just automated systems. So what’s the point of paying for insurance if you can’t use it?I’m frustrated, because the whole reason I used a travel agency was so I wouldn’t have to deal with these headaches myself. Now I’m stuck, and my friend might have to pay extra baggage fees at the airport.I need BudgetAir to: 1. Fix the baggage allowance on the first flight to match the others 2. Provide real customer service I can actually reach by phone or email 3. Help me use the insurance I paid for becauseright now, I would not recommend BudgetAir or the Travel Protectors Plus insurance.
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