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3.4
3.4 Based on 622 reviews

...

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Liena Fernandez
I urgently need assistance

I urgently need assistance. Within seconds of receiving the e-ticket after my booking, I noticed that my daughter’s name was spelled incorrectly. I immediately opened a chat and requested the correction, but I was told I must wait 24 hours. I do not understand why this delay is necessary.I was also informed that I need to contact the airline myself. I am very concerned because this is a serious matter—my daughter’s name must match her passport exactly in order to travel.The system removed her middle name and duplicated her last name, which was not my input. I am requesting your immediate help to correct the name and ensure it appears as it should on her ticket.Please email me or call me

2
Date of experience: Nov 08, 2025

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