I booked for a Cebu Pacific flight for Nov. 5, 2025 from Osaka to Manila. I picked the 4-hour non-stop 7 PM flight but after payment, what showed was an 8:55 AM flight with one layover and total travel time of 9 hours and 30 minutes! Within a minute of seeing this, I immediately contacted BudgetAir thru chat since there is no phone Customer Care access and I was told by the person on the other end of the chat that I cannot change or cancel it wihout a fee. That is ridiculous! I hope BudgetAir can make amend by refunding me what I paid for.
Claim your business profile now and gain access to all features and respond to customer reviews.
