I had no direct interaction with the service, as a travel agent handled my arrangements. They moved me to a hotel for an adapted room, but it turned out to be unsuitable for my needs. I felt overcharged, as another guest paid significantly less for a similar stay. The adapted room was inadequate, and the hotel staff seemed untrained in disability awareness. I faced numerous challenges, including poor seating and lack of support. Despite assurances of tailored accommodations, the reality was far from what was promised. I would have been better off without their involvement.
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Disabled Holidays abroad that are 100% tailor-made. Guaranteed fully accessible, adapted rooms, adapted transfers, airport assistance and mobility equipment
