Review Time
I have relied on the service multiple times for my travel plans. From the first inquiry to the end of the trip, everything went smoothly. I shared my preferences and dates, and they offered several suitable options. Once I chose a holiday, they thoroughly reviewed all the accessible features to ensure my satisfaction. I would certainly recommend and use them again.
This service has been my preferred choice for holidays for many years. They are consistently dependable, friendly, and professional, going above and beyond to create the perfect holiday experience. I have complete confidence in their ability to cater to my needs repeatedly. Having personal contact is rare these days, and it means a lot to know the team and have built a rapport with them. I highly recommend them.
I've relied on a service multiple times for my travel arrangements. From the first inquiry to the end of the trip, everything went smoothly. I shared my needs and preferred dates, and they offered several fitting options. Once I chose my holiday, they detailed all the accessible features to ensure my satisfaction. I would certainly recommend them and plan to use them again.
I sought a 7 or 14-day holiday in Benidorm while family members were present. Due to my disability, my agent coordinated with a service for my travel. I was quoted £2,400 for 7 days half board, but with poor flight times, I would only get 6 days there. When I inquired about extending my stay, the quote jumped to £3,800 for 14 days. I found a better deal with another agent for £2,300 all-inclusive at the same hotel. This situation is frustrating, especially considering my health struggles due to past medical issues. I'm feeling priced out of the holiday I desperately want.
I had no direct interaction with the service, as a travel agent handled my arrangements. They moved me to a hotel for an adapted room, but it turned out to be unsuitable for my needs. I felt overcharged, as another guest paid significantly less for a similar stay. The adapted room was inadequate, and the hotel staff seemed untrained in disability awareness. I faced numerous challenges, including poor seating and lack of support. Despite assurances of tailored accommodations, the reality was far from what was promised. I would have been better off without their involvement.
I will not use this service again; they promise much but fall short on delivery and are overpriced. They did not customize my holiday as claimed, leading to an unsuitable hotel for my daughter's wheelchair needs. This was our first holiday together with her disability, and I was eager to create memorable experiences. Unfortunately, it was memorable for all the wrong reasons. Our driver was absent upon arrival, and the hotel was not appropriate for her needs. I felt ignored with my complaints and faced numerous accessibility issues. The entire experience left me in tears.
I relied on this service to deliver a perfect holiday, but it was a complete failure from start to finish. As a quadruple amputee, I was anxious about traveling, and the accommodations were unsuitable for my needs, with steps in the showers making it impossible to bathe safely. My complaints were dismissed, and I feel completely taken advantage of with the high costs. If you have a disability, avoid this service and choose a reputable company that truly understands accessibility.
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