Halifax have made the fantastic decision to outsource my remortgage process to this appalling company. I'm half-minded to invoice them for the therapy costs this will inevitably result in.
Why so bad? Let me count the ways.
They are rude and unhelpful — refusing to speak to you if you dare use speakerphone to check the complex details they demand, just to verify your identity. They call repeatedly and demand immediate action, yet take days to respond to your own questions. The online portal appears to have been designed by Kafka himself, and the legalistic jargon is so impenetrable that even my lawyer partner has no idea what they're asking for.
When you do eventually get through to someone (who, on one memorable occasion, appeared to be standing outside in the wind), they don't seem to know what they're asking for either. On a single call I received two contradictory answers to every question I raised. Wonderful.
And best of all? They'll probably charge me for submitting this review. Have you seen the fee schedule? You'll be billed for breathing next.
In summary: this is a company that perfectly encapsulates everything wrong with financial services in 2026 — happy to take, take, take, but utterly unwilling to respect or listen to its customers. An absolute disgrace.
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