Unfortunately my experience wasn't great. I had two main issues.
1. The case tracker portal could be better set up to ensure any actionable items for the customer are in the "To Do" section rather than lots of documents being uploaded to it, leaving the customer to figure out where the actionable document is.
2. The chat tool was unhelpful as several of my comments and queries were ignored and at one point I was queried about whether I the request should be terminated explaining how I terminate it!
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