Shocking Experience at Volvo Maidenhead. Last month, I had a persistent error message pop up, referencing my parking sensors being inoperative. Took the car in to be assessed on Wednesday 14/01/26 and was promised a call with the outcome of my warranty claim to repair the issue by Friday 16/01/26. By Monday 19/01/26, I’d had no email so I emailed - No reply. I emailed again on Tuesday 20/01, no reply. On Wednesday I called and was told the advisor had only just received confirmation of the claim and that she’d seen my emails and was about to respond. If that was the case, why not respond to the initial email and tell me they were still waiting for a response? Today, my car went in for its repair. By 15:30, I’d had no communication so tried calling - No answer. I tried calling 5 more times during the course of the afternoon with no answer until eventually, I went to the dealership at 17:30 to find out what was going on. After waiting for 15 mins, my keys were hurriedly shoved into my hands and that was it. No explanation of what was done, what was found.. No apology for the lack of communication… Nothing.Not two minutes after leaving the dealership, the error message appeared again. I returned to the dealership to advise of this and when I asked if any work was actually done today (as I had no explanation or communication whatsoever) I was told that the entire module was replaced and obviously this meant that there was a wider issue and that the best that she could do was speak to the technician on Monday and give me a call then.I have a number of issues with that statement…1. When the car went in for a diagnostics test, this was apparently the only issue that was found which is why the module needed replacing. Where does the “wider issue” come from?2. Given the two separate instances of no communication, am I genuinely going to get a call on Monday morning?3. Surely if I car comes in for repair, once the repair is done, it’s tested to ensure the repair is successful? Clearly that wasn’t done.4. I will be travelling out of the country for two weeks from next Thursday which means the additional repairs can only be done when I return. This means, after being away for two weeks, I will again have to ask for time away from work to take my car in as it seems Volvo Maidenhead have a shortage of courtesy cars.I find this level of service from a supposed luxury brand quite shocking.
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover Endeavour Automotive, proudly operating 20 dealerships across London, Essex, Hertfordshire, and Buckinghamshire, offering a wide range of Volvo, Hyundai, OMODA, Jaecoo, and Polestar vehicles. We also provide expert servicing to keep your vehicle in top condition. Contact us today to schedule your test drive and enjoy a seamless car-buying and servicing experience.See more
