Review Time
Having used lots of garages over the years, I’ve always found it frustrating trying to get hold of the service team, communication is often poor and everything feels rushed.
After using high-end car service centres for 20 years, this is the first time I haven’t felt like that. Katie at Endeavour Volvo Letchworth has been a breath of fresh air. Her customer service and communication were excellent throughout; clear, friendly, and professional, and I never felt rushed or like just another number.
Not everything went perfectly smoothly with the workshop, but because the front-of-house customer service and communication were so good, I’d absolutely use them again without hesitation. Katie is a real credit to Endeavour Volvo.
Shocking Experience at Volvo Maidenhead. Last month, I had a persistent error message pop up, referencing my parking sensors being inoperative. Took the car in to be assessed on Wednesday 14/01/26 and was promised a call with the outcome of my warranty claim to repair the issue by Friday 16/01/26. By Monday 19/01/26, I’d had no email so I emailed - No reply. I emailed again on Tuesday 20/01, no reply. On Wednesday I called and was told the advisor had only just received confirmation of the claim and that she’d seen my emails and was about to respond. If that was the case, why not respond to the initial email and tell me they were still waiting for a response? Today, my car went in for its repair. By 15:30, I’d had no communication so tried calling - No answer. I tried calling 5 more times during the course of the afternoon with no answer until eventually, I went to the dealership at 17:30 to find out what was going on. After waiting for 15 mins, my keys were hurriedly shoved into my hands and that was it. No explanation of what was done, what was found.. No apology for the lack of communication… Nothing.Not two minutes after leaving the dealership, the error message appeared again. I returned to the dealership to advise of this and when I asked if any work was actually done today (as I had no explanation or communication whatsoever) I was told that the entire module was replaced and obviously this meant that there was a wider issue and that the best that she could do was speak to the technician on Monday and give me a call then.I have a number of issues with that statement…1. When the car went in for a diagnostics test, this was apparently the only issue that was found which is why the module needed replacing. Where does the “wider issue” come from?2. Given the two separate instances of no communication, am I genuinely going to get a call on Monday morning?3. Surely if I car comes in for repair, once the repair is done, it’s tested to ensure the repair is successful? Clearly that wasn’t done.4. I will be travelling out of the country for two weeks from next Thursday which means the additional repairs can only be done when I return. This means, after being away for two weeks, I will again have to ask for time away from work to take my car in as it seems Volvo Maidenhead have a shortage of courtesy cars.I find this level of service from a supposed luxury brand quite shocking.
Having used lots of garages over the years, I’ve always found it frustrating trying to get hold of the service team, communication is often poor and everything feels rushed.After using high-end car service centres for 20 years, this is the first time I haven’t felt like that. Katie at Endeavour Volvo Letchworth has been a breath of fresh air. Her customer service and communication were excellent throughout; clear, friendly, and professional, and I never felt rushed or like just another number.Not everything went perfectly smoothly with the workshop, but because the front-of-house customer service and communication were so good, I’d absolutely use them again without hesitation. Katie is a real credit to Endeavour Volvo.
Last week I booked a Test drive for today at 12 Noon with at the North West London Volvo dealership.I turned up about 8 mins late due to trying to find a space to park my car, you need a bigger customer carpark. I spoke to reception telling them I had a test drive of a XC90 but I couldn't remember the name of the sales consultant.The receptions went away then came back and said someone would be with me in 5 to 10 mins, while waiting the sales consultant I spoke to and booked the test drive with last week came past me so I thought he was just sorting the car out, as I saw him picking up trade plates I was left sitting there for over 25 minutes and no one came to speak with me or check on me.So I got up and spoke to the receptionist I told them it was the Indian gent in grey turns out his name is Ali.Who it seems had either double booked or totally forgotten about me as he went out on a test drive with someone else. Now I am not sure if its because I am a black man, or its because I was potentially buying a used car, and the other gent is white and maybe its because he is buying a brand new car, but it's not the way a potential customer with between £35000 and £40000 to buy a car cash and then spend money on servicing wants to be treated.You have lost a customer that was potentially going to spend the best part of £50000 with this dealership.I will now go and deal with the dealership that look after my brothers XC60, they know how to do customer service.
I can see by the ratings that bad customer service is normal for Endeavour. Contacted the Romford Volvo dealer to purchase a 3 year service plan for my new vehicle. I used whatsapp as point of contact and was told that someone would contact me the next day to go through my options to purchase a plan. Next day came and nothing. So I contacted again and was told someone will contac you tomorrow. Tomorrow came and went and not response. Left it another day and contacted them again to be told someone will contact tomorrow, again, nothing. Its obvious they do not want my business and I will now spend my £1299 on a plan at another dealer.
I had my car (Polestar 2) serviced by Endeavour North West London in September 2025 which was fine if a little overpriced. They identified a part which needed replacing under warranty and told me the part was on back order.Since then (4 months ago) I have heard nothing from the company - which is in itself very poor customer service.However the main reason I have awarded 1 star is that the company is all but un-contactable. I have called the service department on multiple occasions each time waiting over 30m in a phone queue only to be put through to an answerphone. I've left answerphone messages asking to be called back.I've left messages with the dealership reception asking to be called back.I've spoken to a receptionist who promised me a call back immediately.I've approached the dealership via Polestar, but they too are unable to get through.Finally I've chatted to the Endeavour Automotive official WhatsApp account and they have requested I think 5 times now over the past month, that the dealership call me.In every single case no body can be bothered to call one of their paying customers... I am totally incredulous as to how this is an effective business model.We were genuinely considering buying a Volvo car north of £50k and there is now absolutely no way that this dealership is going to get any of our business. Surely their contempt for paying customers is not sustainable??[Standby for the AI crafted response about how bad it is that I can't get through and could I call/email xxx to discuss. If you want to speak to me you can get my number from the dealership (my name's Mike Hall)...if you can get through....]UPDATE:Head of business James May did indeed contact me shortly after I posted the review. He was apologetic for the lack of communication and says he has been recently recruited to address poor customer feedback issues. I think he will have an uphill struggle, and I really hope he has been given a realistic budget to address what are obviously currently sistemic problems for Endeavour. Their consistently poor reviews are not going to be solved by one person alone without resources to address the issue.
I am extremely disappointed with the level of service from Volvo Dealership Watford.I paid £421.24 in October 2025 for a repair and have been trying for over one week to obtain a copy of the invoice so I can file my VAT return. Despite repeated phone calls, the experience has been nothing short of frustrating.They have answered the phone only three times in a week, and on those occasions the responses were dismissive and unhelpful. The accounts department never answers, and the reception team has repeatedly made false promises that someone would call back or email the invoice — which has never happened.For a premium brand like Volvo, this level of poor communication, lack of accountability, and complete disregard for a customer’s time is unacceptable. An invoice is a basic legal document, and chasing it for over a week should not be necessary.I would strongly advise others to be cautious if they expect timely paperwork or professional after-sales support.
Our experience with Volvo West London has been shocking. They are overwhelmed with work to the point where you can’t get through on the phone, you can’t book appointments, appointments you do have are cancelled or they don’t return your car to you and don’t update you. My car was supposed to have a simple software update today - our fourth attempt after they kept the car for two days at the first appointment (and also failed to keep us updated and just did diagnostics without fixing the issue which is just a software update), the second appointment wasn’t actually booked in, the third attempt I arrived and was turned away as “their system was down”. The fourth appointment was to be today and they emailed at the weekend to say they would need to keep the car for “several days if not weeks”. “Weeks”, for a simple software update. I obviously didn’t take it because who can leave the car at the garage for weeks? I also cannot get through on the phone to discuss. Our car also needs an MOT and service soon but I will have to take it elsewhere. My advice to any Volvo driver is to take your car anywhere but here. They simply cannot manage their workload and their customer service is non-existent.
I purchased an XC90 Approved Used car from Volvo Cars East London in September 2025. And unfortunately, the entire experience has been far below the standard I expected from a premium brand.The Buying Process: The initial sales process was incredibly problematic. The salesperson was unknowledgeable and unable to provide basic clarity, requiring a great deal of patience on my part just to complete the purchase. What should have been a premium experience felt like a stressful chore.Initial Faults & Lack of Support: Upon delivery, the car immediately displayed an error light for the main beams. Despite this being an "Approved Used" vehicle, the dealership took no responsibility for the fault. Instead of resolving it themselves, they simply referred me to Volvo Assistance. This is a clear failure of the "150-point Multipoint Check" promised by the Volvo Selekt program.Critical Safety Concern: Mismatched Tires The most concerning issue—and the reason I am posting this review now—is the state of the tires. Today I have discovered the car was sold to me with three different types of tires with varying tread depths.Front: Two different Pirelli models.Rear: Two Goodyear tires (lacking the required 'VOL' markings).For a heavy AWD (All-Wheel Drive) vehicle like the XC90, Volvo’s own technical specifications strongly dictate that the same brand, model, and tread depth should be maintained across all four wheels to avoid damaging the drivetrain. Selling an AWD car in this "mismatched" state is a breach of Volvo Selekt standards and poses a legitimate safety and mechanical risk.The lack of attention to detail and the poor mechanical preparation of this vehicle are unacceptable for a main dealer. I expected a safe, roadworthy vehicle prepared to premium standards; instead, I have been left with a car that was fundamentally misrepresented during the Selekt inspection.
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Discover Endeavour Automotive, proudly operating 20 dealerships across London, Essex, Hertfordshire, and Buckinghamshire, offering a wide range of Volvo, Hyundai, OMODA, Jaecoo, and Polestar vehicles. We also provide expert servicing to keep your vehicle in top condition. Contact us today to schedule your test drive and enjoy a seamless car-buying and servicing experience.See more
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