Last week I booked a Test drive for today at 12 Noon with at the North West London Volvo dealership.I turned up about 8 mins late due to trying to find a space to park my car, you need a bigger customer carpark. I spoke to reception telling them I had a test drive of a XC90 but I couldn't remember the name of the sales consultant.The receptions went away then came back and said someone would be with me in 5 to 10 mins, while waiting the sales consultant I spoke to and booked the test drive with last week came past me so I thought he was just sorting the car out, as I saw him picking up trade plates I was left sitting there for over 25 minutes and no one came to speak with me or check on me.So I got up and spoke to the receptionist I told them it was the Indian gent in grey turns out his name is Ali.Who it seems had either double booked or totally forgotten about me as he went out on a test drive with someone else. Now I am not sure if its because I am a black man, or its because I was potentially buying a used car, and the other gent is white and maybe its because he is buying a brand new car, but it's not the way a potential customer with between £35000 and £40000 to buy a car cash and then spend money on servicing wants to be treated.You have lost a customer that was potentially going to spend the best part of £50000 with this dealership.I will now go and deal with the dealership that look after my brothers XC60, they know how to do customer service.
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Discover Endeavour Automotive, proudly operating 20 dealerships across London, Essex, Hertfordshire, and Buckinghamshire, offering a wide range of Volvo, Hyundai, OMODA, Jaecoo, and Polestar vehicles. We also provide expert servicing to keep your vehicle in top condition. Contact us today to schedule your test drive and enjoy a seamless car-buying and servicing experience.See more
