I had my car (Polestar 2) serviced by Endeavour North West London in September 2025 which was fine if a little overpriced. They identified a part which needed replacing under warranty and told me the part was on back order.Since then (4 months ago) I have heard nothing from the company - which is in itself very poor customer service.However the main reason I have awarded 1 star is that the company is all but un-contactable. I have called the service department on multiple occasions each time waiting over 30m in a phone queue only to be put through to an answerphone. I've left answerphone messages asking to be called back.I've left messages with the dealership reception asking to be called back.I've spoken to a receptionist who promised me a call back immediately.I've approached the dealership via Polestar, but they too are unable to get through.Finally I've chatted to the Endeavour Automotive official WhatsApp account and they have requested I think 5 times now over the past month, that the dealership call me.In every single case no body can be bothered to call one of their paying customers... I am totally incredulous as to how this is an effective business model.We were genuinely considering buying a Volvo car north of £50k and there is now absolutely no way that this dealership is going to get any of our business. Surely their contempt for paying customers is not sustainable??[Standby for the AI crafted response about how bad it is that I can't get through and could I call/email xxx to discuss. If you want to speak to me you can get my number from the dealership (my name's Mike Hall)...if you can get through....]UPDATE:Head of business James May did indeed contact me shortly after I posted the review. He was apologetic for the lack of communication and says he has been recently recruited to address poor customer feedback issues. I think he will have an uphill struggle, and I really hope he has been given a realistic budget to address what are obviously currently sistemic problems for Endeavour. Their consistently poor reviews are not going to be solved by one person alone without resources to address the issue.
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Discover Endeavour Automotive, proudly operating 20 dealerships across London, Essex, Hertfordshire, and Buckinghamshire, offering a wide range of Volvo, Hyundai, OMODA, Jaecoo, and Polestar vehicles. We also provide expert servicing to keep your vehicle in top condition. Contact us today to schedule your test drive and enjoy a seamless car-buying and servicing experience.See more
