I am extremely disappointed with the level of service from Volvo Dealership Watford.I paid £421.24 in October 2025 for a repair and have been trying for over one week to obtain a copy of the invoice so I can file my VAT return. Despite repeated phone calls, the experience has been nothing short of frustrating.They have answered the phone only three times in a week, and on those occasions the responses were dismissive and unhelpful. The accounts department never answers, and the reception team has repeatedly made false promises that someone would call back or email the invoice — which has never happened.For a premium brand like Volvo, this level of poor communication, lack of accountability, and complete disregard for a customer’s time is unacceptable. An invoice is a basic legal document, and chasing it for over a week should not be necessary.I would strongly advise others to be cautious if they expect timely paperwork or professional after-sales support.
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