Our experience with Volvo West London has been shocking. They are overwhelmed with work to the point where you can’t get through on the phone, you can’t book appointments, appointments you do have are cancelled or they don’t return your car to you and don’t update you. My car was supposed to have a simple software update today - our fourth attempt after they kept the car for two days at the first appointment (and also failed to keep us updated and just did diagnostics without fixing the issue which is just a software update), the second appointment wasn’t actually booked in, the third attempt I arrived and was turned away as “their system was down”. The fourth appointment was to be today and they emailed at the weekend to say they would need to keep the car for “several days if not weeks”. “Weeks”, for a simple software update. I obviously didn’t take it because who can leave the car at the garage for weeks? I also cannot get through on the phone to discuss. Our car also needs an MOT and service soon but I will have to take it elsewhere. My advice to any Volvo driver is to take your car anywhere but here. They simply cannot manage their workload and their customer service is non-existent.
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Discover Endeavour Automotive, proudly operating 20 dealerships across London, Essex, Hertfordshire, and Buckinghamshire, offering a wide range of Volvo, Hyundai, OMODA, Jaecoo, and Polestar vehicles. We also provide expert servicing to keep your vehicle in top condition. Contact us today to schedule your test drive and enjoy a seamless car-buying and servicing experience.See more
