endeavourautomotive.co.uk

Bad sales process - problematic approved used car

I purchased an XC90 Approved Used car from Volvo Cars East London in September 2025. And unfortunately, the entire experience has been far below the standard I expected from a premium brand.The Buying Process: The initial sales process was incredibly problematic. The salesperson was unknowledgeable and unable to provide basic clarity, requiring a great deal of patience on my part just to complete the purchase. What should have been a premium experience felt like a stressful chore.Initial Faults & Lack of Support: Upon delivery, the car immediately displayed an error light for the main beams. Despite this being an "Approved Used" vehicle, the dealership took no responsibility for the fault. Instead of resolving it themselves, they simply referred me to Volvo Assistance. This is a clear failure of the "150-point Multipoint Check" promised by the Volvo Selekt program.Critical Safety Concern: Mismatched Tires The most concerning issue—and the reason I am posting this review now—is the state of the tires. Today I have discovered the car was sold to me with three different types of tires with varying tread depths.Front: Two different Pirelli models.Rear: Two Goodyear tires (lacking the required 'VOL' markings).For a heavy AWD (All-Wheel Drive) vehicle like the XC90, Volvo’s own technical specifications strongly dictate that the same brand, model, and tread depth should be maintained across all four wheels to avoid damaging the drivetrain. Selling an AWD car in this "mismatched" state is a breach of Volvo Selekt standards and poses a legitimate safety and mechanical risk.The lack of attention to detail and the poor mechanical preparation of this vehicle are unacceptable for a main dealer. I expected a safe, roadworthy vehicle prepared to premium standards; instead, I have been left with a car that was fundamentally misrepresented during the Selekt inspection.

Date of experience: Jan 18, 2026