If you have a Volvo or Polestar do not go anywhere near this dealership. I booked my company leased Polestar 2 in for same day collection, service and delivery. The car was collected in the morning and serviced. In the afternoon the service department called to advise of a payment problem due to the computer saying ‘no’. They told me my car was not leased and refused to call the lease company to investigate. I arranged for the lease company to contact the service department, but they did it provide the information needed to make payment. I tried calling the service team throughout the afternoon, but the chances of answer are about 2 in 10. When they do answer you are then put through to a phone that doesn’t answer or a voicemail box. At the eight attempt I got through at 17:15 to pay the bill myself. I was then told that they would not deliver the car back as all the drivers had gone home. Despite my explanation that I had a need for the car over the weekend they also refused to give me 15 minutes time past closing to collect the car myself. Net result was a ruined weekend where the car was needed for an important family occasion. DO NOT use this dealer under any circumstances. They literally don’t care and have zero customer service commitment.
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Discover Endeavour Automotive, proudly operating 20 dealerships across London, Essex, Hertfordshire, and Buckinghamshire, offering a wide range of Volvo, Hyundai, OMODA, Jaecoo, and Polestar vehicles. We also provide expert servicing to keep your vehicle in top condition. Contact us today to schedule your test drive and enjoy a seamless car-buying and servicing experience.See more
