Absolutely awful service which has been deteriorating over the last few years. I am a lifelong Volvo & endeavour customer on the pay monthly service plan. They have become ever more inflexible first stopping the free pick up / drop off service, charging for it, then saying it’s fully booked if you don’t book months in advance. Then never having a courtesy car available and now CHARGING for the car. Last year I was ten weeks POSTPARTUM and I begged for a pick up / drop off service. They refused saying they were fully booked. I was shaking driving for the first time after giving birth. They have no common sense and can’t seem to have a proper conversation with them. Today I left my car first thing to be serviced. I didn’t hear back for hours. From 3pm I’m calling and calling. I finally told minutes before they’re closing that I won’t have my car today. I beg and plead asking them to just drop the car back or allow me to come collect it but they are so inflexible. They act as if they’re doing you a favour and I’m a full paying customer. I am sick of waiting for them to call back, sick of trying to reason with them, even when you pre-book they still sit on it and don’t do the service quickly. It was unforgivable how they treated me when I was so early post partum and I will never forgive them for it. Volvo and endevour have lost my custom
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Discover Endeavour Automotive, proudly operating 20 dealerships across London, Essex, Hertfordshire, and Buckinghamshire, offering a wide range of Volvo, Hyundai, OMODA, Jaecoo, and Polestar vehicles. We also provide expert servicing to keep your vehicle in top condition. Contact us today to schedule your test drive and enjoy a seamless car-buying and servicing experience.See more
