On May 10th, I placed and paid in full for an ALEO AE1 Lite from EndlessMining, with the understanding that it belonged to the April batch — clearly advertised with an expected shipping window of April 30th – May 10th.That was the basis of the commercial agreement.Despite paying on time and in full, my unit was never shipped, and I received no tracking number, no clear delivery date, and no transparent communication.Instead, here’s what happened:- I was told the batch had arrived at their warehouse.- Days later, I was told that wasn’t my batch.- I was offered $100 toward UK tariffs, despite the fact that my unit was being shipped to the United States.I asked for a refund based on the failed delivery window and was refused, with the company citing their self-imposed 30-day policy hidden in their terms.Meanwhile, I placed an identical order with a different vendor, who was able to provide delivery confirmation and tracking within 24 hours. That directly contradicts EndlessMining’s narrative that the April batch was not shipping yet. It was — just not to me, despite my order being within the valid timeframe.When I pointed this out and insisted on a refund, I received an email from the CEO doubling down on the refusal and then threatening me with legal action for supposedly defaming the company — simply for saying I would share my factual, documented experience online.Let me be clear: I have records of every email, Discord message, and contradiction.This review contains only verifiable facts. I have not received the product I paid for.EndlessMining has refused a refund, despite the original delivery window having clearly expired.They refer to U.S. law and their Maryland-based terms and conditions — but I am a consumer based in the European Union, and this was a cross-border transaction, where EU consumer protection laws apply under Regulation (EU) 2011/83 and Directive 93/13/EEC.This review is not an opinion — it is a report. One based on a real transaction that went completely off the rails and was handled with what I can only describe as legalistic deflection, misdirection, and a total lack of customer care.If EndlessMining issues a full and immediate refund, I will consider updating this review to reflect that. Until then, I stand by every word — and I will be escalating this through ECC Italy, AGCM, and EU Small Claims.I strongly advise others to look elsewhere. This company failed to deliver the product, failed to own their mistakes, and tried to intimidate me into silence.Buyer beware.
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