I wish I could give zero stars. While the company excels at selling contracts, they fall short when it comes to handling significant issues with your vehicle. My turbocharger assembly had a seized wastegate that required replacement. The company claimed it wasn't a covered part. However, my Secure Plus coverage clearly listed the 'Turbocharger housing and all internally lubricated parts' as covered. They argued that the wastegate isn't a 'lubricated' part. I provided evidence from the dealership and the manufacturer confirming that the wastegate is indeed an internally lubricated part of the turbocharger and cannot be purchased separately. Despite this, they continued to deny my claim and refused to give any written documentation regarding the claim or denial, citing company policy. Their business approach seems to be focused on denying substantial claims. A quick look at the BBB reviews shows numerous complaints, and I've even joined a class action against them.
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