If I could rate this company as a zero I would. DO NOT DO NOT trust them. I purchase a warranty for my 2021 Hyundai. I started having issues with what felt like transmission slipping. I took it to a Hyundai dealership. I was told there was a crack in the oil housing unit, and the transmission was starting to slip in higher gears.
Endurance sent out an adjuster to inspect the vehicle. They inspected the incorrect vehicle the first time then had to come back out again. They denied all claims on repairs, saying the transmission fluid was low and leaking (which the dealership said was not). I have a video of the dealer inspection showing the transmission fluid was full and not leaking.
Customer service said they would not talk to us about the claim, the dealership had to call in. The dealership would call and they were told we needed to contact them (Endurance).
After the dealership and I both called Endurance several times I was informed that they would not reevaluate the claim.
Customer service was not helpful when I would call in. They just read the notes and said there was nothing they could do.
The service manager of the dealership called and offered to have them come back out and look at it or he could send a video. They said no because the claim was denied and closed and they would not reconsider.
They will do anything to get out of paying a claim.
Claim your business profile now and gain access to all features and respond to customer reviews.
When your auto manufacturer’s warranty is about to run out or has run out, you’re responsible for any mechanical breakdowns your vehicle incurs. That can lead to thousands of dollars in auto repairs. Endurance can shield you from those high costs with a vehicle protection plan that will pay the mechanic directly for parts and labor.
