We had a home protection plan covering heating, cooling, and plumbing. Each time we reach out for help with our furnace, the technicians always claim it's too old to repair. When we call about plumbing issues related to the furnace, they dismiss it as not their responsibility. Recently, we faced another leak from our washing machine into the pipe. The plumber did nothing and simply suggested we contact a contractor to clear the pipe. Shouldn't that be part of their duties? The plumber didn't even attempt to use the snake tool. Unmotivated staff and extremely unprofessional.
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