Got hot water tank exchanged with a reliance tank in November . When I got maintence done on my furnace and was suggested to do so ,as it was rusting and old . Anyway , I got told I would also get a $1000 prepaid Mastercard .
First there was an Miscommunication on whether my 2 tanks were exchanged . That took a couple months of reliance and Enercare not knowing if my old tank was dropped off . Then finally that was taken care of . Then my contract with Enercare was lost and I couldn’t get the prepaid Mastercard until it was found .
They did an “ investigation “ and apparantly found it . It’s now the middle of February , and still no Mastercard. . They told me it would take up to 12 business days to get in the mail . I’m still waiting …..
Horribly frustrating experience . Too many calls to them to get no answers .
They need to be trained better .
Communication sucks .
Never again .
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