If I could give 0 stars, I would. I purchased a gemstone bracelet from enewton based on their advertised promise of “worry-free wear” — including showering and daily use. After only a few months of normal wear, the stones developed black discoloration around the edges. This is not typical behavior of genuine gemstones like aquamarine, labradorite, moonstone, or amazonite, unless they are dyed or imitation.I contacted customer service and exchanged emails for months. I explained the issue respectfully and in detail, and requested a simple exchange for similarly priced items I know are durable. Instead, enewton offered a vague “repair” without explaining what would be fixed or how it would prevent the same issue from recurring. When I declined and asked again for an exchange, they refused with a one-line response: “We cannot offer you an exchange. Thank you.”Their dismissive behavior and refusal to stand behind their product or even engage meaningfully in the conversation shows a lack of transparency and accountability. For a $42 bracelet advertised as high-quality and durable, this is unacceptable. If you are considering their gemstone jewelry, be aware that the materials may not be what they claim, and the customer service will likely not support you if something goes wrong.
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