If I could give zero stars, I would.
I am deeply disturbed and honestly heartbroken by what I witnessed from the housing and homelessness service.
At Edmonton Green Library, I saw people in absolute desperation being turned away with no real help. A pregnant woman and her husband were left in tears after being refused emergency accommodation. A family who had just been evicted—including an elderly woman who could barely walk—were effectively told to consider sleeping rough. I also saw a young man clearly struggling with his mental health being dismissed.
People were shaking, distressed, and visibly unwell. This is real human suffering. Forcing vulnerable people to sleep outside is putting their health and lives at risk, and I have seen the impact with my own eyes.
There was no compassion, no urgency, and no proper understanding of people’s situations. Handling serious cases only over the phone, without face-to-face support, removes any sense of humanity from a service that is meant to protect people in crisis.
This does not feel like a one-off situation. The number of similar reviews and experiences being shared speaks for itself and suggests a wider, serious problem.
This service needs urgent investigation and accountability at every level. Vulnerable people deserve dignity, care, and protection—not to be turned away when they need help the most.
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