Review Time
If I could give zero stars, I would.
I am deeply disturbed and honestly heartbroken by what I witnessed from the housing and homelessness service.
At Edmonton Green Library, I saw people in absolute desperation being turned away with no real help. A pregnant woman and her husband were left in tears after being refused emergency accommodation. A family who had just been evicted—including an elderly woman who could barely walk—were effectively told to consider sleeping rough. I also saw a young man clearly struggling with his mental health being dismissed.
People were shaking, distressed, and visibly unwell. This is real human suffering. Forcing vulnerable people to sleep outside is putting their health and lives at risk, and I have seen the impact with my own eyes.
There was no compassion, no urgency, and no proper understanding of people’s situations. Handling serious cases only over the phone, without face-to-face support, removes any sense of humanity from a service that is meant to protect people in crisis.
This does not feel like a one-off situation. The number of similar reviews and experiences being shared speaks for itself and suggests a wider, serious problem.
This service needs urgent investigation and accountability at every level. Vulnerable people deserve dignity, care, and protection—not to be turned away when they need help the most.
If I could give zero stars, I would.I am deeply disturbed and honestly heartbroken by what I witnessed from the housing and homelessness service.At Edmonton Green Library, I saw people in absolute desperation being turned away with no real help. A pregnant woman and her husband were left in tears after being refused emergency accommodation. A family who had just been evicted—including an elderly woman who could barely walk—were effectively told to consider sleeping rough. I also saw a young man clearly struggling with his mental health being dismissed.People were shaking, distressed, and visibly unwell. This is real human suffering. Forcing vulnerable people to sleep outside is putting their health and lives at risk, and I have seen the impact with my own eyes.There was no compassion, no urgency, and no proper understanding of people’s situations. Handling serious cases only over the phone, without face-to-face support, removes any sense of humanity from a service that is meant to protect people in crisis.This does not feel like a one-off situation. The number of similar reviews and experiences being shared speaks for itself and suggests a wider, serious problem.This service needs urgent investigation and accountability at every level. Vulnerable people deserve dignity, care, and protection—not to be turned away when they need help the most.
I wonder what would happen if we stopped paying council tax.....oh yes they would send you a law enforcement letter and send someone to your door...cos they can and are double standard bullies, but when they steal from you and ignore for months...you cant do nothing....absolutely disgusting bullies.
I am tired of being a guinea pig for stef and phillips. I now live in their new temporary accommodation in Enfield town “Nouveau House” a refurbished office building now mostly housing schizophrenics. Disrepair through the roof, tenants concerns of antisocial behaviour constantly ignored. I am begging you to get me out of here. 2 years Westminster council has housed me with them across different boroughs. I’m no longer scared of these people. Yes Westminster council are sending their disabled tenants here.The first time the lift broke here, they left it for two weeks not doing anything. No updates. They had lied to me they had ordered a part in they provided proof of ordering. There was no part, they later told me it was a software issue. It could’ve been done in a day. The fact they let me wait for two weeks without any updates like a dog in a cage has messed me up so much. These people are sadistic. I can’t trust anyone anymore I cry constantly. I was trapped in my room for two weeks. I can’t keep doing this. I need stability and step free accsess. I was trapped in my last stef and Phillips accommodation for much longer too. The staff there were threatening when you report repairs. I complained about this during a panel with Westminster council on how to help homeless people, a panel I was then kicked out off as a result. They also ignored the fact I have hypermobility for two years. They never even installed a hand rail for me. A HAND RAIL. Now I’ve needed to use a crutch for half a year Even with a crutch use of the stairs is no longer safe. I’m terrified of dislocating my knee again. It can happen so suddenly.This was wholly preventable. I’ve come to the conclusion the sadism must be part of the process. I need step free accsess. There is no way around this. You need to understand that nouveau house in Enfield is not acceptable for disabled people to heal. You’ve created a slum. You shouldn’t be allowing Westminster council to house us here like this. The walls are paper thin yet they don’t do anything about anti social behaviour. The lift installed is from the 70s it’s actually a joke. A JOKE.
No Housing Rights & No Disabled RightsOkay to bully, harass, stalk me, and break into my property. I am not a caretaker and should live my life, without their neglectful ways.Enfield has no managers, no complaint workers but they are getting paid to lie clan. Enfield never complaints unless Pamela Urgu told me my 2010 complaint was not given to the right person over the phone. Whatbis a caseworker, someone who bribe you for the first time. Pretends to help toncomplete their paper work.Too many caseworker and nonine has helpnem get out of the Prison Enfield Life Sentence for 15 years, this week I rang ICO due to the random data breach before bailiffs. While taking 2 payments for council tax, they sent the data breach to all threatening my life and wellbeing and health. Everyone knows where I live, I don't know where the rapist live, or who robbed my know where I live as Enfield do not keep up to date details. They know the worst and I asked them to stop, but they are so up in their wrongs, they cannot stop. 1 lie and 15 years of lies in endfield. As they want me to stop living as I will not stip speaking the truth, till I die. Ni refuse to lie, like them all. Every random unseen and unknown caseworker speaks of putting me into a hotel or finding me a permanent home, without evidence and no integrity or honesty. They sleep as they shall get paid to lie about me. I detest this hovel, as I need to throw all I have in a tip, all rusted up. 3 Dr Martins patient red, black and white peeling, like my Adidas trainers and my hardly used rusted up £6k leather recliners mice infested and truly10 years I could not bid, as Enfield delete all emails i sent. First time I had emails back from then the same day, shocked me. But nothing outside the prison sentence. PTSD etc like Satan get thee behind me, I do not want to see enfield again, in London as my children/gr are in London. For bailiff for council tax, I paid 2 payments and I could not open an out if date name first time in 15 miserable years.Purjey get permanent homes, lies to police get permanent homes injuction to the innocent and I get ignored by them who lie to get paid inside enfield.2010 lies from Paul Krugar, and they do not stop lying to me j. Maybe they want me to die after 16 disabled health issues, maybe they want to give me a heart attack 🤔 instead of getting me out of enfield and within London.I found the most gorgeous affordable properties to be ignored and some random unseen and unknown tells me I should not wait on enfield. Enfield send me to Moorey Way impossible to live in, to Mill Hill, to Kongs Rd and carpet damp, rusty bath, rusty radiator in bathroom, no bedroom heater, no roof inspection, no double glazed windows and no and no door handles, no lights outside the Peeping Tom 😢 I have no privacy and no peace to sleep. A dear friend told me they hope I do not get CANCER by how they want me to cough up my lungs , I do not cough outside. Alex said all doors shut so the mice, summer flies can be cosy in their poorly dirty nasty abandoned hovel. No toilet, no washing machine as clothes stink of damp. No rest as I complaintes bout noise, enfield position a parking space outside of the hovel. Even my emotional pet may h lungs issues.They state inspection by people who lie to get paid, stating the minisual thing and a great. Year 1 before my Mum died, 2 months later, Joanna Monto Columbo told me the place was cleaned. By an unsightly person wearing a blindfold and do not know what water is, the bathroom tiles, the walls the paint is awful. I have to shoo a fly away from my face, off my skin. All utilities are broken, damaged, how much did they pay to rent this place, the are financially exploited me, while I am sicker and sicker appearing strong outside, but crumbling inside. Gp does not help tenants, he only helps the council abuse the tenant. Gp I call Graves, as they treat me as if I am dead already. Pains in my chest, I go a & e, no help. Last hovel, they offers me and asthma pump. Purjery, lies get permanent homes. While a survivor of childhood survivor, no help, so I can be abused in person over the phone, data breached in the post and every random stranger messaging me, to pretend I am in 2010. Points have not changed in 15 miserable horrendous hovel years. Landlord owns this hovel and the hotel next door, they think am related to the person left here before which is racial, with all black staff after Paul, Kwame, Akin, Giles, 2010 ' A.Einstein 'Paul K to Nana. 2025 Pamela told me my 2010 complain was not dealt with and given to the wrong person over the phone🙈🙉🙊No Equality. No Disabled Rights. No Assisted Bins Extra Bullying with intent & Harrassment by Unknown Staff, Allow Stalking, Allow Illegal Photos to be promoted like a lottery win. No more cleaning doors by no win no few, as the same nastiness will rise up. I think I have OCD. I do hate to touch anything her
Can't get a school safer street permit. None of the household bills are in my name because all the bills are included in my rent. Attached the v5c logbook then it wants a household bill attached to complete my application. Two years ago I got a penalty charge notice for my renault laguna I put in an appeal. My appeal was unsuccessful two days later the very faded white lines were repainted yellow. Had I not put in my appeal the lines would never have been repainted
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