After purchasing a bath from the company, it arrived with noticeable flaws in the finish. I reported these issues within 24 hours, including photos, as per the company's policy. Unfortunately, the support team was not very helpful and referred my case directly to the manufacturer. I had plumbers on standby for installation, but both the support team and the manufacturer were slow to respond, and communication was only via email, leading to a frustrating wait. Each email I sent typically took three days to receive a response. The manufacturer stated the bath was not faulty, claiming the issues were inherent to the acrylic finish, which I found unacceptable since it resembled a factory second. I requested a replacement, and while they eventually complied, they framed it as a 'gesture of goodwill', not acknowledging a fault. The process was quite stressful, and I was concerned they would not honor their warranty. I was relieved when they ultimately provided a flawless replacement, but it took nearly three weeks from my initial report to receive it.
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