Review Time
After purchasing a bath from the company, it arrived with clear flaws in the finish. I reported these issues within 24 hours, providing photos according to the company's policy. However, the support team did not offer much help and referred my case to the manufacturer directly. With plumbers ready for installation, the slow response times from both the support team and the manufacturer were frustrating, and communication was limited to email. Each email I sent typically took three days for a reply. The manufacturer claimed the bath was not faulty, attributing the issues to the acrylic finish, which I found unacceptable as it looked like a factory second. I asked for a replacement, and although they eventually agreed, they treated it as a 'gesture of goodwill' rather than acknowledging a fault. The entire process was stressful, and I worried they might not honor their warranty. I was relieved when they finally provided a flawless replacement, but it took almost three weeks from my initial report to receive it.
After purchasing a bath from the company, it arrived with noticeable flaws in the finish. I reported these issues within 24 hours, including photos, as per the company's policy. Unfortunately, the support team was not very helpful and referred my case directly to the manufacturer. I had plumbers on standby for installation, but both the support team and the manufacturer were slow to respond, and communication was only via email, leading to a frustrating wait. Each email I sent typically took three days to receive a response. The manufacturer stated the bath was not faulty, claiming the issues were inherent to the acrylic finish, which I found unacceptable since it resembled a factory second. I requested a replacement, and while they eventually complied, they framed it as a 'gesture of goodwill', not acknowledging a fault. The process was quite stressful, and I was concerned they would not honor their warranty. I was relieved when they ultimately provided a flawless replacement, but it took nearly three weeks from my initial report to receive it.
If it were possible, I would give zero stars. This company needs to adhere to their refund policy. They manipulate your words and the situation to portray it as a 'change of mind' scenario, denying refunds for inaccurately described products. I purchased a drinking faucet from their website, and upon arrival, we realized the stem was much shorter and thicker than previous faucets we used, rendering it unusable for our stone bench. After checking their website, I found no measurements for the stem, nor any indication of potential changes. Their customer service informed me that returns for this item are not offered. Despite explaining that the product was not fit for purpose, they continued to misrepresent the situation as a 'change of mind' and refused a refund. I strongly advise against doing business with them; they sell products with inaccurate descriptions and refuse to refund. I've reported them for their dishonor regarding their refund policy. Avoid them at all costs!
Initially, there was significant misrepresentation of the product size online. The image of a filter tap for drinking water displayed dimensions that differed entirely from the actual product, which we discovered only after delivery. We reached out to the website immediately, highlighting the issue, as we couldn't fit the tap due to the incorrect size. When we requested a refund, they suggested teaching us how to make it work instead! We declined and asked to return the product, after which they became unresponsive. Save your time and money; they will not honor their refund policy!
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