After purchasing a bath from the company, it arrived with clear flaws in the finish. I reported these issues within 24 hours, providing photos according to the company's policy. However, the support team did not offer much help and referred my case to the manufacturer directly. With plumbers ready for installation, the slow response times from both the support team and the manufacturer were frustrating, and communication was limited to email. Each email I sent typically took three days for a reply. The manufacturer claimed the bath was not faulty, attributing the issues to the acrylic finish, which I found unacceptable as it looked like a factory second. I asked for a replacement, and although they eventually agreed, they treated it as a 'gesture of goodwill' rather than acknowledging a fault. The entire process was stressful, and I worried they might not honor their warranty. I was relieved when they finally provided a flawless replacement, but it took almost three weeks from my initial report to receive it.
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