I chose this company for solar installation, but I've been waiting for weeks for a smart meter changeover. They repeatedly cancel appointments, promise new ones within 24 hours, and then cancel again. When I call to resolve the issue, the staff are unhelpful and seem unaware of their own procedures. It's alarming how a business focused on renewable energy lacks a clear process for smart meter installations for solar. It feels like they may not want customers to have smart meters, possibly to avoid costs associated with exporting power. This situation is very concerning, and I intend to escalate it to the ombudsman.
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ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
