Review Time
I switched to ENGEE last November and I noticed on my bill there is a high season demand charging $14.0760/kw. and next bill its 14.5452. I talk to one of there customer care person he could not give me satisfactory replay and he told me its mentioned on your welcome pack. This is my ENGEE experience . I never had these type of experience in my last 17Yerars. Thanks.
I signed up for Electricity only, but when I received the welcome pack, it showed a contract for both Electricity and Gas. I contacted customer support (which seemed to be overseas) and requested the Gas contract be removed. After a brief conversation, the representative assured me everything was fixed. I asked for confirmation that I was only on the Electricity Plan and for a revised contract, which he confirmed would be sent. A week later, I still hadn't received it, so I called customer service again (still sounding overseas) to check the status. They informed me that both contracts had been deleted. After explaining my situation, I was transferred to a Sales Team (which sounded local) who recommended re-signing me as a new connection. I had to provide all my details again to finalize this. It seems to be the correct contract now, and I'm waiting for full online access.
I selected this company for solar installation, but I've been waiting for weeks for a smart meter changeover. They keep canceling appointments, making promises for new ones within 24 hours, and then canceling again. When I call for help, the staff are unhelpful and seem oblivious to their own procedures. It's troubling how a company focused on renewable energy lacks a clear process for smart meter installations related to solar. It seems like they may not want customers to have smart meters, potentially to avoid costs linked to exporting power. This situation is very distressing, and I plan to escalate it to the ombudsman.
I chose this company for solar installation, but I've been waiting for weeks for a smart meter changeover. They repeatedly cancel appointments, promise new ones within 24 hours, and then cancel again. When I call to resolve the issue, the staff are unhelpful and seem unaware of their own procedures. It's alarming how a business focused on renewable energy lacks a clear process for smart meter installations for solar. It feels like they may not want customers to have smart meters, possibly to avoid costs associated with exporting power. This situation is very concerning, and I intend to escalate it to the ombudsman.
Claim your business profile now and gain access to all features and respond to customer reviews.
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
sussexenergy.org
www.zentility.com
shell.gr
sms-plc.com
onboardenergy.com
electricity.community
windandsolar.com
reliancehomecomfort.com
sunflownj.com
thepowerstore.com
