I selected this company for solar installation, but I've been waiting for weeks for a smart meter changeover. They keep canceling appointments, making promises for new ones within 24 hours, and then canceling again. When I call for help, the staff are unhelpful and seem oblivious to their own procedures. It's troubling how a company focused on renewable energy lacks a clear process for smart meter installations related to solar. It seems like they may not want customers to have smart meters, potentially to avoid costs linked to exporting power. This situation is very distressing, and I plan to escalate it to the ombudsman.
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ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
