I signed up for Electricity only, but when I received the welcome pack, it showed a contract for both Electricity and Gas. I contacted customer support (which seemed to be overseas) and requested the Gas contract be removed. After a brief conversation, the representative assured me everything was fixed. I asked for confirmation that I was only on the Electricity Plan and for a revised contract, which he confirmed would be sent. A week later, I still hadn't received it, so I called customer service again (still sounding overseas) to check the status. They informed me that both contracts had been deleted. After explaining my situation, I was transferred to a Sales Team (which sounded local) who recommended re-signing me as a new connection. I had to provide all my details again to finalize this. It seems to be the correct contract now, and I'm waiting for full online access.
Claim your business profile now and gain access to all features and respond to customer reviews.
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
