EditWe purchased a transmission. When we received it 3 weeks later, it was a crap transmission and never left the shop.We decided to go through the warranty process. It was promised to me by Alan (extension 2061 when you call 888.344.8044) that the labor to put in the second transmission would be covered. We waited another two weeks to receive the replacement transmission and paid the mechanic for the second time $1,100. At this point, we paid $2,200 for labor plus $1,300 for the transmission.A grand total of $3,400 and 2 months without the vehicle. When it came time to get the money back for labor, we were given the runaround. Alan lied to me, cussed at me, yelled at me, and hung up on me more than once. I am beyond livid.They just told us today that we are getting $250 toward labor and that's it, which we haven't received and don't even know if that's true. We were told to talk to Samantha, but she won't be in until Wednesday. We were also told by Alan via email that we have lost the privilege of their customer service (so I don't know how calling Samantha on Wednesday is gonna go) and they will no longer speak to us. Please never buy anything from them, and if you get the chance, call Alan and ask him what exactly his job title is.Because at this point, I've been told he's in accounting, he's the manager of warranty, the manager of customer service, and he also answered the phone when we tried to talk to someone in sales. So please just ask him. He really hates that question because when I asked, he yelled, cussed, and hung up on me. Let me know how it goes for you.He also is screening our calls and refuses to answer until I dialed *67, and wouldn't you know, he answered. I'll let you know what Samantha says on Wednesday
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