Avoid this business at all costs. I am posting my experience with them here, but you don't even have to take my word for it. Simply google them (and any of the nearly 20 other business names they operate under) and you'll learn all you need to know. I wish I would have done that before sending them my hard-earned money.This company, operating under one of their many other names (SWENGINES) guaranteed me a used engine with less than 78,000 miles on it (that they state was inspected and pressure tested), for $1796.00. They also boast about having a full warranty (replacement or refund) if the engine is not what they purport it to be.I received an engine that had caked on dirt and oil that was nearly 1/4" thick in some places. But due to the guarantee that the engine had been inspected and tested, I hesitantly paid $1200.00 to have it installed only to find out that it was seized/frozen and would not crank.After jumping through the many intricate hoops that they set in place to file a claim for a refund, and returning the bad engine, they alternated between ignoring me completely via email, and giving me the runaround on the phone. They would promise to call or email me with the date I could expect my refund but never would. Calls would conveniently drop in the middle of trying to resolve the issue and when I called back, the person I had been talking to just 1 minute prior was now out to lunch.After threatening to file complaints with the BBB, the State AG, and the Dept. of Consumer Relations, they deposited $657 back into my account with no call, email, or explanation of any kind.When I tried to find out why they only returned $657, I was told that there was a restocking fee. A 64% restocking fee when they knowingly sent me an engine that was 100% NOT what I paid for?This is fraud, plain and simple. They bank on people either not being able to maneuver their ludicrous warranty/claim process, or they simply stonewall you and return a measly fraction of what they owe, claiming that it's their policy to collect a restocking fee. The fact that they are going to restock this non-working engine proves beyond a shadow of a doubt just how shady they are. They obviously intend to turn around and sell this same exact engine to some other unsuspecting consumer and keep the majority (if not all) of that person's money as well.Lather, rinse, repeat. Where there's smoke, there's fire, and minimal research on-line has revealed literally hundreds of reports virtually identical to mine.If there were just a handful of reports like this, then I would say that maybe it's just an occasional anomaly. However, I don't believe that over 300 complaints to the BBB over the past three years and innumerable posts elsewhere online equates to an anomaly. It's a warning. So, buyer beware and run, don't walk away from this business. And if you happen to read this after they have already taken advantage of you, join me in doing everything I can to eliminate their operation by getting the word out to every corner of the internet I can find them mentioned in.I have also reached out to a couple of class action law firms to discuss the viability of opening a class action lawsuit against them. They need to know that this is not okay, and that taking advantage of hardworking people who are just trying to find a way to keep their current vehicles operational is not acceptable.UPDATE: In their response to my BBB complaint, they have the audacity to claim that when they received the returned engine, it worked fine and that they have actually already sold it to someone else who has not reported any issues with it.How convenient for them that they no longer have it in their possession and therefore I have no way of inspecting it to confirm their claim.I don't understand how they could legally sell it to someone else while my claim is still pending. Isn't it technically still my property?In the same response, they falsely claim that they are unable to issue me a refund because I opened a "Chargeback" (dispute) of the charge with my bank. They claim that they cannot issue a refund while the Chargeback remains open.I have confirmed with my bank that that is blatantly untrue. This company could immediately refund everything that they owe me regardless of the open dispute. In fact, issuing my refund in full would be the fastest way to settle and close the dispute altogether.Just more lies and fraudulent tactics by a company that makes a fortune by stealing money from hardworking Americans and then hides behind the curtain of the internet like cowards. Do not give this company a single penny of your money.
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