I have had a horrible experience with your company. I bought a transmission for my 2003 Honda Element EX. It took almost a month for me to get my transmission initially that was delivered to a Honda dealership in installed by them as well. Within the first 2 weeks it seemed to have had a shifting problem. In which I took it back to Honda for inspection and apparently it triggered some soft codes which clear themselves. About A Thousand Miles later now the transmission is making a loud whining noise. I spoke to the warranty manager Scott Green today and he indicated that nothing can be done being that the warranty was not filed online after installation of the transmission. The Integrity of your parts should be more than an online paper trail. I do have documentation of mileage from when the transmission was installed until bringing it back to the dealership to address the whining noise which appears to be internally. I will never recommend anybody buying parts for you and will be filing a claim with the Better Business Bureau along with contacting an attorney. Initially I received a 12 months 12000 mile parts and labor warranty. The transmission barely lasted a thousand miles and 3 1/2 months. Honda said they would work with me on labor costs if you would send me another part. Scott was rude and hung up with me at the end indicating he had the final say so in this matter end of story. They have the worst customer service I have never encountered in 55 years of my life and in my Professional Automotive career.
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