DO NOT BUY ANYTHING FROM THIS COMPANY. They are the worst type of scammers. They are unethical, rude and unprofessional company/ people I have ever had dealings with. On 9-14-18 I ordered an engine from engine and transmission world (one of several company names they have used in the past) for my '03 Volvo V70 from their company web-site. The engine was shipped and eventually was sent to my mechanic. On 10-12-18, my mechanic called me and informed me that the engine was defective. My mechanic sent a detailed e-mail directly to "SCOTT" outlining the problem with the engine. A replacement engine was sent to my mechanic without warning. The replacement motor was not the correct engine for my vehicle. Again, my mechanic sent a detailed e-mail directly to SCOTT outlining the problem with the second engine sent to him. From 10-29-18 and 11-18-18 I called SCOTT five (5) times in an attempt to resolve the problems of getting a correct motor for my car, Each time I called SCOTT I left a voice mail including my cell# , e-mail address and invoice number. I did not receive a return call or e-mail from SCOTT or anybody from their company. On November 10, 2018, I left a Voice mail message for SCOTT outlining my desire to end and cancel our obligations due to the ongoing issues and problems outlined above. They failed to fulfill their commitment and services I paid for. Again, no response from SCOTT or the company's representatives. Today I called the company and after being transferred three times I was finally connected to SCOTT. I stated that I wanted to be reimbursed for the incorrect and defective engines that were sent to my mechanic. Also I wanted them to reimburse my mechanic for his services and labor cost for replacing the first (defective) engine. He said their labor cost calculations is $50/per hour and it takes 8.8 hours to install equaling $440.00. My mechanic costs of removing the old engine and replacement of the defective engine (and other engine components ) was $2351.48. SCOTT said that was all I was going to get even though they sent and supplied me with an incorrect and defective engines!! I said I wanted to speak to the manager, he states he was the warranty manager and that's the only person I was going to talk to. I then asked him to speak to the CEO of the company to voice my concerns. He said that I wasn't getting the name or contact information for the CEO of the company. Everybody I spoke to at that company appears to be incompetent in their ability to do a simple job. Their customer service is non-existent and they don't stand behind there products. Finally, SCOTT was sent e-mails and phone calls reference every problem(s) I had issues with the engines and labor costs. He choose to ignore those requests. Disgusting!!!
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