Sancho is a pathetic excuse for a manager. I filled in the information that was asked of me for a quote, I properly input the information and ordered the part that they had quoted me for. I receive the motor and it is the wrong motor and Sancho decides to tell me that I picked the part, telling me that I owe an additional $1,000 for the correct part as I picked the wrong part and the customer picks the part - per his statement. Sancho clearly doesn't know how his company operates. Meanwhile, they were all too fine with telling me they will not pick up my core and also not wanting to refund me for the core charge when I didn't even want to keep the extra motor. Bad bad company and I will never use or recommend them again. It took over a month to get any correspondence and I have had to call them over and over again in order for the representative to forward the notes of my complaints to these idiot managers and finally get a response from them.
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