I purchased an engine in June and it arrived at my repair shop and when they unwrapped the engine the crank shaft was broke, screws were stripped that hold the engine together and the belt was twisted. My mechanics exact words were, “ there’s no way this is an refurbished engine, this engine came out of a car that was in a accident and sent to you”, I have been trying to get the engine replaced since 7/7/2021 and have called them at least 20 times and all I keep being told is let me look into it, I have to send this over to my supervisor and someone will call you back. Today is the first day I actually received and email back but it was for me to send pictures, I stated I sent pictures in on 7/7/2021 on all the damage so why would I need to do that again almost 3 weeks later after reporting my issue/claim. I feel I want get my issue resolved so I’m just out of the money I spent like I was suppose to get a Refurbished Engine not something I have to pay for someone to work on, I’m that case I could of had my engine rebuilt. Very dissatisfied single parent Invoice 374980, I thought I had found a reputable place and I was getting a good engine. Cindy is the only one that reached back out but I still feel like I’m getting the run around now I might loose my car because I can’t afford the storage fees for them storing it while waiting for replacement.
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