I placed an order on 12/29/23 and needed to contact CS to update the delivery address. I did so within minutes of placing my order. Received an email with the the correct shipping address and I confirmed the accuracy. I assumed that everything was corrected. On 1/10/24, the BOL was sent to the shipping company and the transmission was delivered. Unfortunately, to the wrong address, states away. I contact CS and get the run around. I am told I can pay for them to pick it up and reship it (shipping is free initially) or I can return it minus a 25% restocking fee and 2 freights. I should not have to pay for their mistake. They have no interest in correcting their error and the person I am communicating with the Shipping/Tracking Manager. His email responses are unclear, not pertinent and non helpful. My company has ordered 5 transmissions in the last 2 months and this is the only one with an issue and the lack of interest in fixing their wrong is astounding.
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