It’s clear that the service does not prioritize patient care, given their lack of response to feedback. On Christmas Day, I called them due to severe pain in my back that left me unable to move at all. I had already mentioned my limited mobility and that I had taken co-codamol, which should not be mixed with paracetamol due to liver risks. Instead of providing support, the representative asked a series of scripted questions that seemed aimed at dismissing my need for assistance. Then, she suggested two things: whether I could leave my home if necessary and to take paracetamol to enhance pain relief. Is she not listening? This is utterly appalling. They seem more focused on cutting costs than on ensuring patient health or safety.
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